Privacy policy.

Our contact details

Solvo.ai Ltd — contact@solvo.ai. Our registered office is 120 Moorgate, London EC2M 6UR and our registered company number is 13298516.

We are the controller and responsible for your personal data. If you have any questions about this privacy notice or our privacy practices, please write to the address above or send an email to contact@solvo.ai.

We keep this privacy notice under regular review and may update it from time to time.

What type of information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We collect a limited amount of personal information as described below.

What we currently collect and process

If you submit our contact form:

• Your name
• Your email address

How we get the information and why we have it

We get the information directly from you and we need it for us to respond to your subscription or contact request.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information for contact form submissions is your consent. You can withdraw your consent at any time by contacting us at contact@solvo.ai.

What we do with the information we have

We use the information to service your request. For contact form submissions, we use the information to process and respond to your request.

How we store your information

• We store your information in our secured and restricted database.
• We keep your information for a maximum of one year.
• We may share your information with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy notice.

We will not share your data with any other third parties.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access — you have the right to ask us for copies of your personal information.
• Your right to rectification — you have the right to ask us to rectify information you think is inaccurate, and to complete information you think is incomplete.
• Your right to erasure — you have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing — you have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing — you have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability — you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at contact@solvo.ai if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113.